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Service Coordinator

Something Fishy is leading the industry with design, installation and managing aquatic exhibits in the New England market. Their clients include Yale New Haven Health, Google, Mystic Aquarium, The State of CT, Shark Ninja, The Audubon and many other fun commercial & residential clients. Something Fishy is looking for an ambitious new team member to join the team! Learn more: www.SomethingFishyInc.com
The Service Coordinator is an important role in supporting the success of the team at Something Fishy. This position coordinates the service technicians / aquarists for all their work. This position also supports the administrative work for the companys project managers including project coordination and scheduling. This position is laterally supported by the teams inventory manager, tech support professional and project manager allowing for a true team effort in exceeding our clients expectations.
Principal Duties & Responsibilities:


Entry level tech support related to products, livestock (fish & corals) and aquarium maintenance
Work Order management including technical instruction writing
Scheduling
Invoicing / billing
Customer Service calls and troubleshooting.
Inventory management support
Adding FUN to each day!

Requirements

Aquarium experience preferred but not required
Experience in an office / business admin environment
Very organized and detail orientated
Ability to multi task
Outstanding customer service skills
An excellent and positive attitude
Strong writing skills
Written and verbal communication skills.
Solid computer skills with experience in Google & Microsoft products
Willing to invest time towards on-going personal & professional development


Work Schedule: M-F, 8am to 5pm with additional events and meetings scheduled periodically.

Compensation: Salary based on experience (higher salary for people leadership & management experience), Profit Sharing, Retirement, Health & Dental, Paid Time Off (PTO), Ping Pong, Foosball & A Cool Team!

This position does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties requested by management.

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